Reed Supply Chain are partnered with a lovely SME in the Swansea area who are looking to add an Import/Export Coordinator in to their team as a result of growth. Having grown their turnover by £2million in comparison to the previous year, they are looking for someone with imports/exports experience who can take the lead on freight (Sea/Air/Road) process and customs compliance/declarations.
Position Title: Import & Export Coordinator
Location: Swansea Office
On-Site Requirement: Full-time, 5 days a week
Working Hours: 9:00 AM – 5:00 PM, Monday to Friday (flexible start and finish times available)
Key Responsibilities:
- Promptly communicating with clients upon receiving new shipment requests.
- Managing various freight methods (Sea/Air/Road) for imports from China and the US, and exports to the UK and Europe.
- Ensuring accurate preparation and completion of Import & Export Customs Declarations and Delivery documentation using third-party software or Government Portals.
- Verifying transport dimensions and weights through system checks.
- Requesting and forwarding quotations from hauliers, agents, and carriers to clients for approval.
- Booking shipments with hauliers, agents, and carriers, ensuring all client information and paperwork are correctly processed.
- Coordinating daily with collection and delivery contacts, including hauliers.
- Securing invoices and proof of delivery.
- Updating and invoicing jobs to clients, handling both internal and external account queries.
- Gathering all necessary documentation and information from clients.
- Communicating various documents to clients, hauliers, agents, and carriers via email.
- Building and maintaining strong working relationships with clients, hauliers, agents, and carriers.
- Promptly addressing problems, especially in emergency situations, following established protocols.
Benefits:
- 3% employer pension contribution.
- 20 days of annual leave plus + 8 bank holidays.
- Non-contractual Christmas bonuses.
- Paid staff team days every quarter.