We are currently recruiting for a Guest Services Assistant to join the London office of one of the world's best law firms, on a temporary to permanent basis.
The Guest Services Assistant will act as a host to the external and internal clients to provide a memorable experience, providing an exceptional and world class reception service. Working closely with internal teams, such as Audio Visual, Hospitality and Facilities, the successful candidate will coordinate all guest services and ensure the guest experience is of the highest quality.
Duties will include, but are not limited to:
- Hosting all visitors and guests to the client suite, delighting all guests and ensuring a world class customer experience.
- Delivering high performance through client service excellence from arrival to exit.
- Accurate and efficient administration of the room booking function and other requested administration tasks.
- Meeting and greeting clients from the ground floor, adhering to the agreed service levels.
- Welcome and escort all visitors to their guest desk, office or meeting room.
- Ensuring that all telephone calls are answered using the standard greeting and within the agreed SLA.
- Supervising the co-ordination of all meetings, including VIP functions and events.
- Ensuring that the housekeeping of both receptions, Client Suite rooms, internal meeting rooms and guest working spaces are maintained to a very high standard at all times.
- Booking clients' taxis, meeting room request and more when required.
A rotating shift pattern is in place to ensure the Guest Services Assistant enjoys a broad range of tasks and a competitive salary of up to circa £38-40,000 is on offer (FTE).
Suitable applicants will have a background in providing a 5* customer service experience, either within a law firm/professional services environment or within hospitality/an airline. The perfect Guest Services Assistant will take pride in the service they provide, be proactive & resourceful, an approachable team player and demonstrate a can-do attitude.
The role is due to commence ASAP so please do not delay in applying!