Join as a Customer Billing Specialist - Propel Your Career Forward
Are you ready to take the next step in your career with a leading name in the automotive industry? We are offering a dynamic and challenging role as a Customer Billing Specialist at a prestigious location in Stratford, London. The rate will begin at £23.18/hr Umbrella (inside IR35), increasing to £29.03/hr after 12 weeks (inside IR35). This role plays an important function within the organisation to ensure a seamless invoicing & payment experience for the customer.
What You Will Do
- Drive resolution of customer concerns ensuring timely payment and maintaining healthy account balances.
- Lead the end-to-end aging receivables process, partnering with Sales, Customer Success Managers, and Finance Teams.
- Communicate effectively with customers across various channels to resolve billing queries and concerns.
- Identify and escalate complex issues to management, ensuring compliance with billing and accounting regulations.
- Support market communication in multiple languages, enhancing customer experience.
- Analyse and report on accounts receivable and billing metrics, contributing to the company's financial health.
What You Will Bring
- Proven track record in resolving complex customer concerns and managing aged receivables.
- Proficiency in English & German (French is also desirable).
- Experience with billing, payment processing, and working within a global, multi-market environment.
- Experience with CRM, billing, and accounts receivable software
- Creativity, critical thinking skills, and a proactive approach to problem-solving.
- Bachelor's Degree or equivalent experience in Billing, Customer Service, or related fields.
How Your Role Contributes
As a Customer Billing Specialist, you play a critical role in ensuring a seamless invoicing and payment experience for customers. Your contributions will directly impact the company's reputation for excellence and commitment to customer satisfaction, driving financial health and fostering strong customer relationships.
Industry Information
This role is situated within the heart of the automotive industry, at the forefront of innovation and customer service excellence. Be part of a team that is driving the future of mobility solutions.
Location
This exciting opportunity is based in Stratford, London, with a hybrid working model allowing you to work from the office at least 2 days per week.
Ready to Step Up?
If you are a motivated individual with a passion for excellence and a track record of success, we would love to hear from you. Apply now to become a Customer Billing Specialist and take the next step in your career with a company that values innovation and customer satisfaction. Your future starts here!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.