An exciting new vacancy has become available for a Senior Business Travel Consultant to join a leading Travel Management company based in the heart of London. Are you a Senior Business Travel Consultant who is Amadeus proficient? Are you happy to work hybrid? If yes - this role could be perfect for you!
Key Responsibilities:
- Dealing with any enquires received by phone and email
- Dealing with complex itineraries including any flights, hotel, care hire and rail etc
- Offer the best solution to your customers whilst optimizing profit
- Providing quotes as well as issuing and reissuing tickets as well as refunds using GDS Amadeus
- Manage queues and issue tickets prior to deadlines as well as handling any scheduled changes from airlines
- Maintaining relationships with each customer
- Stay up to date with the latest travel technology
- Collaborate with the CEO to support the development of operational systems
- Ensure that complaints and compliments are logged
- Keep up to date on new products, fares, entries, developments, and changes within the industry
- Work with client services and account managers to ensure any major problems/complaints are responded to in a timely manor
- Assist team members with fares, ticketing, re-issues, complaints, and customer queries
- Ensure individual KPI's are met
- Assist with any ad-hoc projects where necessary
Skills Required:
- Proficiency on GDS Amadeus
- Excellent knowledge of fares
- Competency on all ticketing processes
About you:
- Good written English
- Driven to solve problems for customers and team members
- Knowledge of international travel products, geography, and current affairs
- An excellent team player
What's on offer?
Competitive salary of between £30,000 - £35,000 DOE
Hybrid or remote
Shifts between 8am - 8pm
Monday - Friday
Interested in joining a leading TMC? Please click apply or contact