- Sales Co-ordination
- Customer Service
- Order management
A Sales Coordinator local to Swindon is required to join the Internal Sales team, ensuring excellent customer experiences and effective sales support. The Sales Co-Ordinator will handle incoming sales orders, support sales enquiries, manage returns and credits, resolve invoice disputes, and build strong relationships with the sales team, merchants, and installers. This role is crucial for maintaining customer satisfaction and maximising upselling opportunities.
Role Overview
- Process incoming sales orders from stockists and feeders
- Act as the first point of contact for sales support enquiries via phone and email
- Manage product returns and credits per the returns policy
- Resolve invoice queries and disputes
- Maximise upselling opportunities
- Maintain effective relationships with the external sales team
- Build relationships with merchants and installers in a designated sales area
Experience & Skills Required
The successful candidate will demonstrate the following:
- Excellent attention to detail
- Strong literacy and maths skills
- Enthusiastic and motivated
- Ability to work both independently and as part of a team
- Proficient in Excel and Word; Sage experience is preferable
- Good problem-solving skills
- Ability to understand technical details
- Great customer service skills
- Excellent communication skills along with a clear and confident telephone manner.
What's on Offer
This role offers in-depth product training and a friendly, collaborative work environment. Benefits include life assurance, pension, group healthcare insurance, 23 days of holiday, on-site parking, and access to an on-site gym. This is in addition to career progression within the business too.
Salary :-
Up to £27,000 + Life assurance benefit, pension, group healthcare insurance, 23 days holidays, on-site parking, on-site gym
Location :-
Hybrid
-
Swindon & Home Based
Company
:-
The organisation are a leading and trusted provider of sustainable home heating solutions. Family-owned and run, this company fosters a strong, caring, and supportive culture within the business.
Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.