rading since 1989, we're the UK's largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land's End to John O'Groats. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We have an exciting opportunity for a 1st Line IT Technician to join our forward thinking service desk team.
This role works on a shift pattern of 8am to 8pm
This individual will be adaptable to the ever changing IT support requirements, and business requirements, and have the ability to multi task and share their knowledge with their peers.
The main responsibilities:
- Take phone calls and requests for IT assistance.
- Keep staff and customers informed of reported requests and progress.
- Work in accordance to all e.surv IT policies and assist the company in maintaining its ISO27001 accreditation.
- Assist with the support and maintenance of IT business services.
- Assist with assigned projects and tasks.
- Work within a small team as part of a wider service delivery function.
- Assist with Maintenance of workstation hardware and other devices.
- Complete daily, weekly, monthly, logs, tasks, and reports.
- Adhere to and process JML requests in accordance to SLA's
- Ensure 1st Line incidents and service requests are resolved within the defined SLA.
- Ensure 1st Line incident and service requests are managed to a high standard.
Preferred experience:
- Microsoft Windows 10 knowledge / awareness
- Microsoft Office 2016 knowledge / awareness
- Active Directory Administration
- O365 knowledge / awareness including email support
- Awareness of ITIL practises and process
- Able to work to SLA's
- Familiar with LAN (and WAN) technologies
- Familiar with service desk technology solutions
- Familiar with VPN technologies.
- Familiar with supporting internal and remote users
Essential experience:
- Good communication both written and verbal
- Strong customer service and customer focus
- Good clear and confident telephone manner
- Ability to prioritise requests, problems and other tasks
- Excellent time management and organisation
- Self-motivated with proactive attitude
- Able to demonstrate initiative and ability to work alone at times
- Work experience in the service industry
PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.