TORA is an LSEG (London Stock Exchange Group) business, the leading provider of advanced investment management technologies for asset managers, hedge funds, proprietary trading firms and sell-side trading desks globally.
Our customers include internationally recognized hedge funds, mutual funds, and proprietary trading desks. Our solutions span the entire trading process, providing investment managers with a full suite of trade execution capabilities in markets across Asia, North America and Europe. We have over 300 employees globally, with offices in Tokyo, Hong Kong, Singapore, Sydney, Cluj-Napoca, Jersey (Channel Islands), New York and San Francisco.
TORA offers a global, dynamic, fast-paced workplace that attracts passionate professionals looking to advance their careers by joining a leader in the Financial Technology industry. Our culture was built upon an entrepreneurial spirit and a complete focus on providing our clients with innovative products and outstanding services. We offer professional growth through international exposure, energetic culture, and excellent advancement opportunities.
THE ROLE
The OEMS team is responsible for ensuring the stability of business-critical client and server-based application processes and their associated infrastructure.
- Proactive & reactive real-time monitoring of processes, connections & trade flows
- Investigate, triage, and solve production problems as they occur
- Investigation of written and verbal inquiries via log file and process analysis, e.g.session drops, order issues, flow breaks, booking issues
- Handling incidents by working closely with development, product and business units, tracking the issues and following up post-event
- Raising problems to core development and engineering groups in a clear and timely manner
- Conduct daily proactive & reactive ready-for-business checks
- Work as an integral part of a global team, standardizing documentation and knowledge sharing
- Help to write specifications and provide feedback to the development team for the tools used by support.
JOB REQUIREMENTS
- Computer Science, MIS or Finance degree with proven technology skills/knowledge
- Prior application support with BUY/SELL side Front, Mid, Back Office or trade floor exposure
- A highly motivated, self-starter who is happy working for demanding clients with good communication and interpersonal skills with professional ownership of issues
- Ability to work independently and handle complex tasks with little supervision
- Advanced technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audience
- Understanding of how large-scale production systems are put together and experience with triaging and solving problems with them
- Ability to create succinct, grammatically correct client communications and discuss complex problems clearly over the phone
- Good understanding of Unix/Linux commands
- Basic networking debugging skills
- Basic understanding of relational databases and the ability to form basic SQL queries
DESIRED SKILLS
- Knowledge of the FIX protocol (or deep knowledge of other protocols based on a specification)
- Understanding of Equity and Derivative products, how to price and their trading concepts
- Scripting skills (e.g. perl, python, shell)
- Prior experience working with international teams
- Advanced knowledge of Microsoft Excel
- Experience with bug handling and/or QA
LANGUAGE REQUIREMENTS
- English - excellent communication skills both written and verbal
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.