5 days per week 8.00am to 4.00pm including some weekends 37.5 hours per week £11.44 per hour Temporary Ongoing
Hybrid Working Available after training
Our well known retail client is looking for a confident administrator to join the friendly team on a temporary ongoing basis. You will be required to work in a fast-paced office offering support to the admin team helping them with administration duties and responding to queries.
You will need to be highly organised with an exceptional attention to detail. You must also be able to prioritise your own workload and plan ahead.
You will need to have previous administration experience and IT skills including Microsoft Excel are essential.
**Training will be office based for a minimum of 3-4 weeks, then hybrid working would be offered for 2 days per week**
What you will be responsible for:
- Responding to and resolving customer questions and issues
- Correctly processing tasks and activities requested by our customers through a ticket resolution system or by telephone and e-mail
- Updating systems to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation
- Completion of people administration tasks as part of the employment lifecycle, recommending ways to improve the ways we do things where it would benefit the customer experience
- Adapting to and learning from change, challenges and feedback
About you:
Please note that on one week day you will be required to work a late shift 10am to 6.00pm
- Exceptional customer service skills, and capable of speaking to customers on the telephone
- High attention to detail and accuracy
- Excellent written and verbal communication skill
- Experience in planning and prioritising your own workload
- The ability to adapt and work flexibly with changing work demands and tasks
- Computer literate with the ability to learn new systems
Interested? Apply Now!
If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.
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Benefits of working through The Caraires Consultancy:
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £50 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you're nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work