Job Title: Aftersales Coordinator
Location: Yeovil, Somerset
Contract Details: Permanent, Full Time
Hours: Monday to Thursday 8.30am - 5pm (30 minute lunchbreak), Friday 8.30am - 3.30pm (30 minute lunchbreak)
Salary: £25,000 per annum
About Our Client:
Our client, a leading manufacturing organisation, is seeking an enthusiastic and driven Aftersales Coordinator to join their team. With a commitment to exceptional customer service, our client takes pride in understanding customer needs and ensuring they are met efficiently.
Benefits & Perks:
- Competitive salary of £25,000 per annum
- 25 days holiday plus bank holidays
- Private health scheme
- Shares within the organisation after 1 year of service
- Death in service benefit
- Pension scheme
- Cycle to work scheme
- Early finish Friday
The Role: Working in a team of 4 you will provide excellent customer service, understanding the customer requirements and ensuring they are dealt with efficiently.
Responsibilities:
- Generate quotations and process orders for the Aftersales and Service departments, ensuring customer expectations and deadlines are met.
- Actively pursue open quotations to secure orders.
- Support the administration of the service department by raising orders, dealing with sub-contractors, sending reports, and booking hotels as necessary.
- Help meet the Key Performance Indicators (KPIs) for the Aftersales and Internal Service departments.
- Provide coverage for warehouse activities in the absence of the stores person, including driving a forklift, picking parts, packing, and shipping.
- Develop strong relationships with internal and external customers to maximise sales opportunities and ensure complete satisfaction.
- Utilise relevant company software and maintain accurate data.
- Report any customer complaints received to the Customer Services Manager, following correct action in accordance with company policy.
- Stay updated on company products and sales techniques to effectively carry out the role.
Essential (Knowledge, skills, qualifications, experience):
- Experience in customer service and providing customer support ideally within a manufacturing environment.
- Excellent communication skills with a high level of drive and enthusiasm.
- Ability to work independently while also functioning as a team player and communicating effectively with customers and colleagues.
- Flexibility to cover for holidays/absences/high workloads in the warehouse, including operating a forklift, picking parts, packing, and shipping.
- Forklift licence would be an advantage.
- Experience in SAP would be an advantage or the ability to pick up systems quickly.
How to Apply:
If you are confident, enjoy building relationships, and are eager to provide excellent customer service, we want to hear from you. To apply for this exciting opportunity, please submit your CV to or call Debbie Searle on .
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