Our client is a leading specialist in daylighting and roof glazing solutions has been at the forefront of innovation, shaping the built environment with cutting-edge designs. They are looking for a Customer Service Team leader to join their team. As a Team Leader you will play a key role in maintaining strong relationships with your team, ensuring the customers requirements are met efficiently. As a Customer Service Team Leader, you will be responding to customers enquiries and quotations, maintaining databases and reporting to the Operations Manager.
Customer Service Team Leader responsibilities:
- To manage the Customer Service Team, to ensure that all responsibilities for the team are carried out correctly
- Obtain quotations from suppliers for part numbers where information is not already provided
- Upload supplier responses to the acquired quotations promptly
- Maintain and update valid quotations for all high-running parts using the information in our database
- Conduct a commercial review of customer orders upon receipt and present the reviewed order to the customer service team for processing
- Provide support to the customer service team by assisting with order loading, order book reconciliation
- Address and report any issues that arise within the customer service functions
- Willingness to take on other duties as required and show initiative
Skills & experience required:
- Confident user of a CRM
- Negotiation & Influencing Skills
- Exceptional communication skills, both written and verbal
- Strong organisational abilities
- Polite phone manner and well-spoken
- Excellent listening skills
- Create documents and spreadsheets
- Outstanding customer service capabilities
- Effective problem-solving skills
- 2+ Management experience
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.