£50K/yr to £70K/yr
Bristol, England
Contract, Variable

Operations Manager (6 Month FTC)

Posted by Flair for Recruitment.

Are you passionate about driving operational improvements and delivering outstanding customer service?

Our client, an award-winning insurance firm, is looking for an Operations Manager for a 6-month fixed-term contract to lead strategic initiatives across their customer services department.

Key Responsibilities:

  • Lead and deliver large-scale projects to streamline and optimise customer service processes
  • Develop standardised, easily trainable procedures with clear performance metrics
  • Manage cross-functional projects, ensuring delivery on time, within scope and budget
  • Apply Lean, Six Sigma, and continuous improvement methodologies
  • Coach and mentor team leaders to support development
  • Foster a high-performance culture with a strong focus on quality and innovation

About You:

  • Experience in project and change management within financial services or regulated environments is desirable
  • Strong knowledge of process improvement methodologies (Lean, Six Sigma, etc.)
  • Exceptional leadership, communication, and stakeholder engagement skills
  • Strong problem-solving capabilities and a proactive mindset
  • Experience coaching and developing team leaders through change
  • Ability to balance strategic thinking with operational delivery

Submit your CV today to apply to join a business that values innovation, collaboration, and continuous improvement.

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