Sales & Customer Service Advisor
Audi Cheshire Oaks Contact Centre
Basic Salary of £23,877.57
40 hours
Are you customer focused, self-motivated and looking for a new challenge?
As a Sales & Customer Service Advisor at Audi Cheshire Oaks, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. You will be working as part of our Audi team in this role.
What we can offer you
- 33 days' annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme and Sharesave scheme to grow your savings
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- An internal colleague recognition system to celebrate achievements
- A community volunteering day
Job Introduction
At Audi Cheshire Oaks we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.
Main Responsibilities
The main duties of the role will include;
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional Audi products
The Ideal Candidate
- The ideal candidate will;
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT alliterate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on their feet
Be part of something big
Group 1 Automotive is on an exciting growth journey. We're the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.
Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
In return, we recognise that the success of our business is because of our fantastic people. Which is why we're committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.