£12.77/hr
England, United Kingdom
Temporary, Variable

Customer Service Advisor

Posted by Reed Talent Solutions.

Reed Talent Solutions are working with United Utilities on the search for 12 Customer Service Advisor's to join a growing billing team at their Lingley Mere Business Park.

Who are United Utilities?

United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.

Why join the billing team?

The customer service billing team perform exceptionally well in their favourable scores, given directly by their permanent employees and temporary workers. Out of 100, scores include an outstanding 98 for wellbeing, 97 for health & safety, 96 for equality diversity include and belonging, and 95 for customer focus. This is a team who will put you at the centre of their focus.

Why work at the Lingley Mere Warrington site?

Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.

Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.

Do you want to play your part in supporting the North-West community?

The purpose of this role is to deliver a high quality, helpful and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their bills.

Customers can speak to one of their friendly customer service agents using their preferred channel of choice, i.e phone, web-chat, email, or written correspondence.

To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity, and empathy.

Role details:

  • Job title: Customer Service Advisor - Billing
  • Location: Lingley Mere Business Park, Great Sankey, Warrington
  • Contract: 12-month temporary assignment with potential to go permanent
  • Hourly pay rate: £12.77 per hour
  • Working hours: from 37h per week
  • Full training provided: Monday to Friday 9am - 5pm - 8 weeks
  • Start date: 5th August 2024
  • Application deadline: 12th July 2024
  • Expected interview weeks with United Utilities: W/C 8th July &15th July 2024

What does your United Utilities roadmap look like?

  1. You'll speak with Reed Talent Solutions regarding the role opportunity and we'll assess your suitability and interest in the role

  2. You'll attend an onsite interview with United Utilities where you'll get the opportunity to express your capabilities via competency-based questions and a role play

  3. If offered, you'll complete your pre-employment vetting to get you prepared to start your new role

  4. You'll receive welcome call from your new Team Leader who will update you on what to expect when you start your new role, and you'll also be invited to visit the office again before your first day

  5. You'll complete an informative and support training programme which includes buddying/mentoring

  6. If you are performing well within your role, you'll become eligible after 12 weeks for a permanent contract with United Utilities - benefits for working for United Utilities permanently include physical, financial, and emotional wellbeing schemes, 26 days annual leave increasing to 30 days after 4 years, and the opportunity to achieve bonus

What you'll need to be successful in the role?

  • Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable, whether it's within a contact centre or another environment. Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
  • Strong listening and communication skills: Along with resilience and rapport-building abilities, will set you up for success.
  • Tech Savviness: Comfortable multitasking, you'll confidently navigate IT systems while engaging with customers on the phone.
  • Quick Reactions: You'll quickly respond to customer needs and work accurately to ensure a seamless customer experience

Application deadline for this role is 12th July 2024.

We look forward to seeing your application.

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