Contract Support Coordinator–£30,000-£35,000– Rochdale / Hybrid-working
The Role
Do you have excellent organisational and administrative skills? Are you detail-oriented and proficient in MS Office? If so, we have an exciting opportunity for you.
We are an independent commercial refrigeration and air conditioning company, looking to appoint a highly organised and conscientious Contract Support Coordinator to our growing team.
You will be pivotal in supporting our Engineers and Technical Supervisors. Your main responsibility will be to ensure the accurate recording of working hours and managing daily operational tasks.
If you're eager to contribute to a growing company and develop your career, apply now!
Key Responsibilities:
- Collate time sheets weekly and confirm any overtime worked for previous week.
- Follow up on Out of Hours calls each Morning with engineers and liaising with service manager.
- Allocating calls to alternate engineer when necessary.
- Liaise with the field team and suppliers regarding any stock issues.
- Process urgent orders.
- Chase suppliers for POD's and ETA's.
- Daily chasing of parts for jobs and releasing back to engineer when parts are confirmed on site.
- Logging store checks and Audit calls for engineers.
- Assist in call handling and checking the Engineers job lists making sure they have been scheduled.
- Uniform and PPE ordering for new and existing engineers.
- Raise calls on CRM system.
- Processing condemnations of cabinets which need to be removed from store and following them up in a timely manner.
- Ensure accurate and up to date info on CRM.
- Liaise with engineers/technical/supervisors each afternoon to confirm work assignments are carried out.
- Communication with stores in regard to updates with calls logged.
- Continual monitoring of allocated areas for any off sale/Urgent calls that the field team need to be made aware off.
- Ensuring Supervisors/technical/engineers are made aware of jobs for engineers on leave, for reassignment.
- Contact stores the week before to confirm PPM bookings (planned Preventive Maintenance) and remind stores in advance when engineers are going to stores.
- Help with Out of hours weekly rota and to communicate any changes to engineers.
The Company
TJ Refrigeration is an independent and very competitive company formed in 1982. We have grown consistently over the years and have enjoyed over 30 years within the refrigeration industry.
The company is split into two divisions and specialises in commercial refrigeration and air-conditioning, offering solutions to almost any situation.
Currently operating in the supermarket refrigeration sector on Aldi, Costco, McColls and Morrisons Daily contracts.
The Person
- Excellent Administrative skills.
- Computer literate and proficient in MS Office packages.
- Enthusiastic and flexible approach to work.
- Ability to multi-task, be organised and be able to prioritise workloads.
- Adhere to critical SLAs.
- Excellent communication skills.
- Ability to build good client relationships.
- Ability to work independently as well as in a team.