Employee Success Assistant
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.??
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you??
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.?
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ???
About you:?
A team player who is passionate about customer service who thrives from working alongside and learning from others. You are proactive and have a real passion to make things better, every day. You'll be either a highly experienced HR Administrator or working at an Assistant level already and who is always looking at process improvement and will enjoy an ever-changing environment which allows for involvement in projects and employee relations casework.
No day is a dull day; you will enjoy daily communication with employees. Success will be contributing to the overall People team and assisting with achieving the overall objectives for the Employee Success Scorecard.
Day-to-day, you will:?
- Provide first- and second-line support to employees via the HR portal, meeting case, CSAT, and SLA targets while managing the employee life cycle from onboarding to offboarding.
- Advise on and execute key HR processes, including family leave, pay reviews, and benefits, ensuring timely updates to Payroll and a smooth employee experience.
- Develop and maintain knowledge-based articles for self-service, champion wellbeing, and ensure compliance with legislation for third-party workers and visa applications.
- Lead and support HR projects, handle ad hoc initiatives, and ensure data accuracy within internal HR systems.?
Your skills and experiences might also include:??
- Demonstrable experience in key HR legislation and compliance (Equality, Wellbeing, Visas, Sponsorship, IR35) and providing outstanding service to clients, employees, and leaders.
- Become fluent in employee and business data, using it for informed decision-making, and work alongside stakeholders to create great outcomes through effective communication.
- Develop exceptional IT skills, embrace new technologies, and continuously improve processes while adhering to company policies and procedures.
- Invest in personal development, act as a role model, and contribute to a fun-loving team that embodies Access' culture.
What are we all about??
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.