Resident Engagement Officer
- Ilford/ Woodford Green
- £20.92 per hour PAYE - paid weekly
- Monday to Friday - 35 hours per week
- Temporary position - 3 months with the view of extension
To focus on resident and community engagement in the provision on new Council homes. To assist in the provision of an efficient and effective resident engagement service, building the capacity of residents to comment on and participate in improving service delivery. To ensure the service is responsive and customer-orientated and that resident groups and meetings are as effective as possible.
To assist in maintaining effective control of resident engagement budgets. Responsibility for processing payments to resident associations and approved suppliers. Responsibility for day-to-day security of office and capital equipment.
This will involve:
Fully supporting the development of resident engagement networks, ensuring that engagement arrangements are widely understood, supported and accessible to residents. Liaising with and supporting groups, such as the design and production of publicity material.
Deliver opportunities for residents to participate in housing services and ensure that arrangements are flexible and inclusive. In particular to encourage participation from hard to reach groups. To work within and deliver the Tenant's Compact.
Service development around digital engagement.
Promotion, facilitation and developing the active involvement of individuals, resident associations and other groups in existing and future consultative structures. To ensure that issues are discussed are relevant to the local and national agenda.
To encourage good practice in consultation and resident involvement and assist in the development of models and procedures for effective engagement.
Experience/ Qualifications required:
- At least two year's experience of resident engagement work (occupational or voluntary)
- Awareness of housing legislation and other legislation related to public sector services.
- Awareness of current issues in public sector housing and in resident engagement.
- Knowledge of government legislation and guidance relating to resident engagement.
- Effective application of a range of computer packages eg Microsoft
The post holder must be able to travel around the borough.
Please apply now if you have the experience required and would like your application to be considered
Thank you,
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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