We're on the lookout for a dynamic and motivated Customer Service Coordinator to join our industry-leading client based in Aldermaston.
This leader in its field is offering a salary of 26k p/a, hybrid working and social events to name a few of the benefits on offer. If you aspire to play a crucial role in a supportive and nurturing team that oversees all aspects of a bustling customer service department, then we are eager to hear from you!
Don't miss out on this opportunity to join a business that prioritises its employees and actively works to develop and better its team members on all levels. Due to the location, you must be a driver and have access to your own transport.
Associated benefits as the Customer Service Coordinator:
- Monday to Thursday, 9:00am - 5:00pm (1 hour lunch break) and 9.00am 4.30pm on a Friday with 30 minutes lunch break
- Competitive salary of 26k p/a
- 23 days annual leave plus bank holidays
- Hybrid working after 6-month probation period (2-3 days working from home)
- Social events and a friendly and supportive team!
As the Customer Service Coordinator you will:
- Process orders received through different systems promptly.
- Pack and post small sample requests for UK and European customers and maintaining sample stock levels
- Manage customer back orders by coordinating with relevant departments and keeping customers informed throughout the process.
- Handle customer enquiries, complaints and escalations via telephone and email
- Raise invoices and accurately process credits.
- Communicate with 3rd party warehouse and freight forwarders regarding delivery enquiries
Who we are looking for:
We are looking for a highly organised individual with strong customer service skills who can step into this varied role of processing customer orders, back orders and handling escalations.
The ideal person should approach their work day with an enthusiastic attitude, should be able to work well under pressure and recognise the value of teamwork.
Previous Customer Service experience is desired but not essential as this role would be ideal for a recent graduate looking to start their career!
HOW DO YOU APPLY?
If you are interested in applying for this position, please use the link or give one of our friendly team a call on .
If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic RECOMMEND A FRIEND' scheme. Call us TODAY for more details.
By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information - please refer to our website and privacy policy for more details.