At Adaptable Recruitment we have a fantastic opportunity for a Key Account Administrator to join an ever growing company in the Liverpool area
Package: £23788 - Increasing after 6 months
Location : Liverpool - Fully office basedfirst 6 monthsdiscussion - hybrid working after training
Working hours: 35 hours
Holidays: 24 days holidays + banks holidays (increases with service)
Reporting into: Team Leader
Main Responsibilities to include:
- Act as a point of contact for designated company contacts and brokers for Key Accounts and effectively handle queries via email, telephone and correspondence
- Process PMI Claims
- Accurately process Medicash claims in a timely and effective manner and maintain accurate records on the system
- Provide cover for other claims and customer service teams.
- Process claims for dental accident in accordance with Medicash procedures
- Update any changes to policyholder details and send out updated schedules
- Respond to emails, app messages and incoming telephone calls in a professional, courteous and timely manner
- Ensure the adherence to regulatory and compliance issues
- As required, provide cover on the Telephony team and e communication team ensuring that inbound telephone enquiries and e-mails are handled in a courteous and efficient manner
- Subject to training, undertake other duties delegated from time to time by your Team Leader
- Keep your Team Leader informed of any unresolved issue
The Ideal Candidate:
- Excellent experience in Customer service
- Excellent telephone manner
- Accuracy with account emails
- Being adaptable when needed to cover for other teams
Benefits to include:
- Healthcare cash plan
- Life Assurance
- Access to EAP
- Enhanced Benefits Package