Property Receptionist - East London - 2- 3 months - £13.00ph.
One of the UK's largest property companies require a customer focused Receptionist / Resident Assistant to deliver the onsite operations at one of their beautifully developed buildings in East London.
This is a standalone role where you play a pivotal role in ensuring the residents receive an excellent level of service. Working Monday to Friday with some Saturday's required.
Duties will include:
- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
- Handle day to day enquiries and complaints from residents and escalating where required.
- Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
- Manage parcel overflow ensuring both residents and delivery companies are 'managed' to follow parcel strategy.
- Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
- Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
- Ensure the resident move in and move out process is seamless.
Requirements
- Previous Customer Service, Reception, Front of House, Concierge experience.
- Experience within property, hospitality, travel or similar would be an advantage.
- Strong written and verbal English skills.
- Well-groomed and professional appearance.
- Passionate about customer service.
- Ability to build relationships.
- Self-motivated and able to work alone.
This is temporary role to start immediately. Post your cv now!
(Ritz Rec Emp Bus)