Wellness Concierge
5* Luxury Spa and Wellness
My client specialises in the management of luxury spas and private wellness clubs within the residential sector is looking for a Wellness Concierge.
From luxury, prime and super prime developments across Central London, they offer next-level experiences that residents and their guests want to repeat.
To achieve this, the culture is built on a foundation of recruiting world-class talent and helping reach their potential whether it's in hospitality, leisure, consultancy, or events.
The business creates environments where every team member has the opportunity to nurture their talent, discover new strengths, and shine brighter.
As the full-time Wellness Concierge at the brand-new Super Prime development in the Hyde Park / Regents Park, London, you will be responsible for:
- Delivering exemplary experiences to all residents and their guests
- Ensuring the facility consistently maintains its luxury lifestyle standards
- Creating a welcoming atmosphere where residents can live their best life
- Building quality relationships with residents and catering to their needs
- Promoting spa services so residents view the facility as a peaceful haven
- Managing spa bookings and keeping the spa clean and well-stocked
- Making clients feel like they're the first person to ever use the facilities
- Ensuring standards and health & safety requirements are consistently met
My client is currently offering a full-time position - 40 hours per week. You must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends, you will be required to work all weekends, you will have two fixed days off in the week. Early shifts are from 06:00 or 07:00 (depending on the site) and late shifts will finish at 22:00 - based on 8 hours shifts.
About you
To shine as an ambassador, you will have:
- An excellent eye for detail - you pick up on the little things that make a big difference
- A desire for service excellence and going above and beyond to exceed expectations
- Outstanding communication skills - polite and positive, professional and personable
- A passion for surprising and delighting and reassuring and respecting all residents
- A confident, and welcoming demeanour and a proactive approach to problem-solving
- Documented evidence of eligibility to live and work in the UK, without restrictions
Your experience will include:
- Working within the hospitality sector
- Working within a luxury setting
- Working within a spa or health club
- Delivering first-class service & care
- Listening to and supporting residents
- Effectively managing complaints
- Elevating exceptional experiences
Discover the Perks:
- Career Growth: Explore tailored training programs, including NVQ opportunities.
- Bike to Work Scheme: Enjoy convenient access to this eco-friendly transportation initiative.
- Full Uniform: Present yourself professionally with the company provided attire.
- Values: Embrace the organisational ethos, emphasising excellence, ownership and teamwork.
This is an exciting opportunity for you to join the business as team member, make your mark, and transform your career within a residential sector.
Thanks to the exceptional training pathway and expanding development portfolio, the potential for career growth is as limitless as your ambition.
As well as a competitive salary of £27,352 per year, your package will include 28 days' holiday, full staff uniform, and a professional and dynamic environment to inspire you to shine.
If this role is of interest please apply.
Together, let's shape the future of luxury wellbeing/service excellence.