Operations Administrator
To Commence: July 2024
Reporting to: Operations Team Leader / Operations Manager
Job Type: Full time - Permanent
Working Week: 37.5 hrs.
Location: Head office based in Wath Upon Dearne, Rotherham
Holiday Allowance: 25 + Bank Holidays
Benefits:
- Life Insurance Plan*
- Health Care Cash Plan*
- Company Pension
- One Lieu Day per Month**
- Free Half Day Birthday Holiday
- Regular Team Events
- Training for future development
- Subject to 3 months employment **Conditions apply
We are looking for an Operations Administrator to join our forward-thinking team. The role will be based in Wath Upon Dearne from our head office. You will be handling many aspects of administration within the Operations Team, which will include supplier agreed readings primarily along with other admin duties. You will also provide back up for customer support calls, in the event that it is required. This will all be under the guidance of your team leader and colleagues.
The successful candidate must be competent using Microsoft Excel and data collection. The ideal candidate will have a 'can-do' attitude and strong attention to detail. You will understand the importance of providing a quality service, in line with our company values.
- Processing of SARs (supplier agreed reads)
- Processing change of tenancy applications
- Organising meter exchanges
- Resolving and responding to commission queries
- Read calculations and liaising with the billing team
- Preparing reports for the Ops team leader
- Monthly billing comparison (including identifying billing errors)
- Logging enquiries onto the relevant CRM systems
- Preparing / keeping all reports up to date
- Maintaining company information in line with the general data protection regulations
- Providing administration support services to your colleagues
- Working on small projects provided by your team leader
- Adhering to internal processes and completing actions within company time frames
- Provide back up on customer calls/live chats where required
Essentials
- Organisational skills
- Attention to detail
- Computer literate and competent in a variety of software packages including: Microsoft Word, Excel and Outlook
- Numerical literacy
- Excellent communication skills
- Professional telephone manner
- Work well as part of a small team
- Excellent communication with other team members
Desirable
- Customer service and administration experience
- Advance user of excel with VLOOKUP knowledge
- An understanding of the energy market
- Team commitment
- Professional, friendly and outgoing personality
- Self-motivated
- Reliable
- Punctual
- Trustworthy
- Organised