This Reconciliations Team Leader role is a great opportunity for a team player who has exceptional people skills and strong cross-functional relationships.
Acting as a brand ambassador, being agile and professional in your approach, you will provide industry-leading support throughout our reconciliations function to the wider business.
The role of Reconciliations Team Leader is to support the Head of Finance Support in managing and developing the team, driving performance, meeting and maintaining TC Support KPIs, and delivering exceptional finance support.
Role Overview
- Ensure the fast and efficient reconciliation of Virtual Credit Card statements.
- Identify areas of development within the team, cascade expert knowledge to colleagues, upskill and cross-train peers, enabling multi-skilled, cross-functional support teams.
- Actively seek, document and implement ways to improve processes.
- Compile and manage colleague rotas.
- Hold/contribute to team meetings.
- Ensure daily workload is managed, and SLAs are met.
- Develop and maintain strong relationships with key stakeholders, including internal SMEs and external suppliers, ensuring the team is up-to-date with the latest processes, regulations, and developments.
- Support the Head of Finance Support with conducting monthly 121s and manage the performance of team members.
- Contribute to the wider business strategy to reduce, control, and maintain unreconciled Virtual Credit Card statements.
- Act as a role model for fellow colleagues within the reconciliation function, delivering industry-leading support to colleagues and TCs alike.
Benefits
Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including:
- A competitive basic salary + annual company bonus
- Flexible hybrid working model (2 days home, 3 days office)
- Career development and promotional opportunities
- 25 days holidays (increasing to 28 after 5 years of service)
- A Moments That Matter Day (annually)
- Enhanced maternity/paternity pay
- Holiday buy and sell (up to 5 days per year)
- 3 paid days charity leave
- Company events, socials, and incentives
- 3x annual salary death in service benefit
- Company pension scheme
- Costco membership
- Salary sacrifice, company car scheme
- Cycle to Work Scheme
- Employee Assistance Programme
- Free breakfast, fruit, and hot/cold beverages
- Referral scheme
- Employee discount
- Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)
Essential Skills
- Attention to detail
- Strong analytical skills
- Problem-solving
- Communicating goals and deadlines to team members
- Planning workloads and delegating tasks
- Assessing team performance and providing feedback
If this aligns with your skillset, we'd love to hear from you; apply for this Reconciliations Team Leader role today!
About Company
Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.
We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs - empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.
Our Travel Counsellors are supported by a team of over 300 super-talented people in our support offices to help them create unique, inspiring and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again.
Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!
We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.