Business Support Officer
- Location: Barnsley, S70
- Job Type: Full-time
- Salary: £12.18 PAYE / £14.88 Umbrella per hour
We are seeking a dedicated Business Support Officer to provide essential support to our Adoption & Fostering Services. The role involves liaising with both internal and external stakeholders, minuting meetings, and ensuring excellent customer service across a diverse range of service functions.
Day to day of the role:
- Handle telephone and face-to-face enquiries, offering advice, guidance, and support to customers in line with relevant legislation, regulations, and procedures.
- Triage and direct referrals and requests for service to appropriate teams, ensuring a timely response.
- Process various referrals, requests, and applications, applying rules and guidelines, and communicate outcomes to customers.
- Accurately input, record, and maintain information on computer and paper-based systems, ensuring data security and confidentiality.
- Organise and support statutory meetings, producing accurate minutes and action schedules, and liaising with stakeholders.
- Undertake financial administration tasks, including order placement, invoice processing, and income reconciliation.
- Administer petty cash in accordance with financial regulations, ensuring safe-keeping and accurate reconciliation.
- Collaborate with internal and external stakeholders to maintain communication links.
- Manage administrative duties while addressing interruptions, queries, and conflicting demands from customer queries and requests.
Required Skills & Qualifications:
- Experience working within a business support environment.
- Proven experience handling highly confidential and sensitive information.
- Experience working with financial information.
- Experience in servicing meetings and minute-taking directly onto mobile devices with speed and accuracy.
Benefits:
- Competitive hourly rate.
- Full-time hours with a structured work schedule.
- Opportunity to contribute to vital community services.
- Engaging work environment with a supportive team.
What Reed can offer you as a temporary employee:
- A dedicated consultant who will act as your key point of contact during and between any bookings
- Secure & online time sheet system which is quick and easy to use
- A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
- A dedicated payroll team
- Access to free training
- Access to discount club/ healthcare/ reed rewards
- Pension /paid holiday scheme/ maternity benefits
- Contacts for other Reed consultants and divisions
- Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's