Customer Service Manager (Beauty)
London, Hybrid
Up to £40,000
The Company
A disruptive brand activator, opening a new route to market for beauty businesses away from traditional retail and digital channels. Offering lots of free products, a permanently full kitchen, and a team that will always celebrate success, from business wins to birthdays - remaining true to their people centric values. Established for nearly 15 years, there are 5 global HQs and lots of exciting local and international business to get your teeth into.
What will you do?
- Work closely with sales team and manage client relations across UK/US/EU
- Processing of international client orders to 3PL warehouse using SAP
- Manage 3PL partner onboarding and relationships
- Line manage and develop 2 customer service and operations executives
- Work closely with internal teams ensuring any ad hoc orders are processed correctly
- Lead monthly department meetings and make recommendations for improvement
- Ensure best in class service and resolve any service issues or complaints
What do you need?
- Proven experience within an operations or customer service role within FMCG (Essential)
- Previous order fulfilment and 3PL experience (Essential)
- Passion for providing excellent customer service within a B2B environment
- Excellent people management and problem-solving skills
What's on offer?
- Hybrid working 1 day working from home
- 25 days annual leave + bank holidays
- 50% off products and 20% off services
- Allocation of free products every quarter
- Hotel discounts and welcome box
Job ID: 8000