Credit Controller
£25,000-£29,000
Gloucester
Free Parking
Lovely, friendly company
My client is a well-established wholesale distribution business providing products to a large customer base.
We are looking for a Credit Controller to join a busy team, within the Accounts function. Your focus will be on mitigating risks and maximising profits by ensuring credit issued by the company is paid in full and on time. You will continually look for ways to make the debt collecting process more accessible, more punctual and beneficial for both the company and the customer. You will also help the company with future decisions by reporting and analysing current financial activity within your customer range.
Main duties and responsibilities:
- Managing the debt of a portfolio of customers
- Managing customer account details ensuring they are up to date
- Developing a B2B relationship with the customer
- Sending copy documents on request
- Releasing on-hold accounts following payment
- Dealing with customers over the phone and email
- Communicating with area sales representatives & other departments to resolve queries
- Handing of customer complaints by obtaining information and offering possible solutions
- Opening (and closing) customer accounts
- Allocating payments, refunds daily
- Releasing pro-forma orders following payment of account
- Updating ledgers with on hold queries
- Reconciliations
- Sending monthly report to the Accounts Manager, regarding unpaid invoices
Skills and specifications:
- 2 years+ in a similar role
- Excellent customer service
- Patience and the ability to remain calm
- Analytical skills and thorough attention to detail
- The ability to listen and negotiate with customers
- Excellent verbal communication
- Persistence and determination
- Familiarity with data entry software
- Ability to work well in a team
Interested? Send your most up-to-date CV to Cat at i2i recruitment today!
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