IT Technician Apprentice - Level 3
An opportunity has presented for an individual who is interested in long-term employment with an employer who wants to invest in them to help develop their career.
About our client:
Our client stands out as your dedicated digital transformation specialist, leading the way in harnessing the full potential of technology. Their mission is to empower you with this expertise, creating a culture that embraces innovation to not just meet, but exceed collective goals, creating a legacy of exceptional IT solutions. Their focus on business transformation services means that they tailor their offerings to align seamlessly with unique business objectives.
If you want to be a part of this dynamic team, the APPLY NOW!
The role:
Possible start date: ASAP
Monday to Friday: Shifts to be confirmed
Total working hours: 37
What you will do in your working day:
- Install, configure, and upgrade computer hardware components, CCTV equipment and software applications.
- Perform routine maintenance tasks to ensure the optimal functioning of computer systems.
- Keep an inventory of hardware and software assets.
- Troubleshoot network connectivity issues and ensure a secure and stable network environment.
- Install and maintain network equipment such as routers, switches, and firewalls.
- Investigate, analyse, and resolve technical issues in a timely and efficient manner.
- Document problem resolution steps and maintain a knowledge base for future reference.
- Work closely with other IT professionals in the team.
- Keep abreast of technology trends and recommend updates or upgrades to maintain system efficiency.
- Ensure that IT systems and practices comply with relevant regulations and standards.
- Install and configure computer systems, CCTV, network devices, and peripherals.
- Set up and customise software applications based on user needs.
- Diagnose and resolve hardware, software, and network issues.
- Provide technical support to end-users, both remotely and in person.
- Respond to help desk tickets and prioritize support requests.
- Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless networks.
- Implement and maintain security measures to protect the organisation's systems and data.
- Install and update antivirus software, firewalls, and other security tools.
- Conduct security audits and ensure compliance with security policies.
- Ensure the integrity and availability of data by creating and maintaining backup systems.
- Perform routine maintenance on hardware components, including cleaning, upgrades, and repairs.
- Coordinate with vendors for hardware repairs and warranty services.
- Install and manage software updates, patches, and security fixes.
- Ensure that all systems and applications are up to date with the latest versions.
- Create and maintain documentation for IT procedures, troubleshooting guides, and FAQs.
- Maintain an inventory of IT assets, including hardware, software, and licenses.
- Track and manage the lifecycle of IT equipment.
- Keep abreast of new technologies, trends, and best practices in the IT field.
- Participate in IT projects, such as system upgrades, migrations, and implementations.
- Ensure projects are completed within specified timelines and budget constraints.
The training you will receive:
Our client's apprenticeship training programmes are delivered virtually by their fully qualified and industry experienced training team. Using their expert knowledge, they've purposefully built programmes around the real-world use of modern technology, so that the skills they create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Prospects:
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Qualifications required:
GCSE or equivalent English (Grade A* - C 9/4) - Essential
GCSE or equivalent Mathematics (Grade A* - C 9/4) - Essential
Skills required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Teamwork
- Patience
- Problem solving skills
- Able to meet deadlines
- Prioritise own workload
- Time Management Skills
The apprenticeship:
Qualification: ICT Level 3
Duration: 18 months