Customer Service Administrator - 12 month FTC £28,500 per annum Braintree, Essex Monday-Friday, 9am-5pm, 35 hours
Please note, you must drive and have access to a vehicle due to location
Are you passionate about making a difference? Do you have a knack for providing empathetic support to vulnerable individuals? Our client is currently seeking a Customer Service Administrator to join their team on a 12 Month Fixed Term Contract. With potential for extension or a permanent position, this is a fantastic opportunity to contribute to the well-being of people.
As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice. This fast-paced environment demands resilience and adaptability, as you'll be working with the Regional Assistant Manager to re-prioritise your tasks based on evolving needs and priorities. Your efforts will directly impact the lives of our clients, and the satisfaction you derive will be immeasurable.
To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you!
Responsibilities include:
- Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
- Providing detailed induction briefings and offering advice and guidance to clients throughout the process
- Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
- Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
- Handling inbound and outbound calls effectively, while maximising support provided to those in need
- Undertaking casework, including complex or safeguarding cases, as required
- Maintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasks
- Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations
Qualifications and Skills:
- Ability to provide a service to clients over the phone
- Proven experience of providing advice and support in sensitive and emotionally demanding situations
- Ability to work under pressure and meet deadlines
- Experience working towards challenging performance KPIs
- Empathetic approach to assisting individuals facing transition and uncertainty
- Ability to learn quickly and adapt to change
Recruitment Process:
- Counter Terrorism Check (CTC) is required - this will be complete by the client on your behalf
- A fully enhanced DBS certificate is required
- Must have 5 years continuous residency in the UK
- A valid passport
Join our client's team and be part of a dynamic organisation that values its employees' well-being and personal growth. Apply now and make a positive impact on vulnerable individuals in our community!
Please note that due to the high volume of applications, only successful candidates will be contacted for interviews.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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