Office Manager -Winkworth. Royal Leamington Spa
The Office Manager (OM) will play a crucial role in the Leamington Spa team, ensuring smooth operation of the office and providing a high level of customer service to all Winkworth clients, including being the welcoming face of the office. The new OM will support the Franchisee, sales and lettings team by managing incoming calls, overseeing marketing projects, handling administrative duties and assisting the AML process.
Winkworth is a key player in the property industry, standing proudly as the first franchised estate agency in the UK. With over 40 years of invaluable franchising experience and roots going back to 1835, Winkworth is one of the UK's largest single-branded estate agencies, comprising 100 independently owned and operated offices, from London to the country. Our network's success is built upon personalised, local services offered by franchisees and their strong relationship with the brand. For experienced estate agents looking to elevate their careers within a dynamic, modern company built on tradition while benefiting from a network of experienced, local agents and visible high street presence, Winkworth presents a fantastic opportunity.
Key Responsibilities:
- As a brand representative, the Office Manager will be the first point of contact for new applicants and established clients, providing a warm welcome and exceptional service as soon as they enter.
- Answer telephone enquires in accordance with company standards, and forward to relevant colleagues.
- Aid the Franchisee and other staff in booking market appraisals, viewings and laying out the foundation for successful property transactions.
- Produce and process letters and other relevant documentation in a timely and efficient manner to best support the Franchisee, sales and lettings teams.
- Motivate, set and maintain impeccable office standards, ensuring a pristine and inviting workspace and manage day-to-day suppliers.
- Ensure all records are kept accurate and up to date.
- Help establish and maintain a health and safety policy for employees, contractors and clients.
- Help with marketing, sales and letting materials for internal and external use as well as any events.
- Assisting diary management, holiday, absence management and organise team meetings.
- Carrying out anti-money laundering checks and verifying identification from relevant parties as well as ensuring a secure and ethical AML process.
Desired Attributes:
- Administrative experience in a property related role.
- Strong people and relationship building skills to provide an outstanding customer service.
- Enjoy the opportunity to make a positive impact on office life, whether working independently or collaboratively as part of our new team.
- Ensure precision, confidentiality, and have an eye for detail and thrive on delivering unparalleled quality.
- Have good proficiency in Excel, Outlook and Word, with familiarity in Reapit or similar property software being a definite advantage.
Benefits of the Role:
- Competitive reward package with team based commission.
- Holiday allowance with increasing days for long service.
- Team and social events.
- Comprehensive training programme to help work towards industry qualifications.
- One paid volunteer day at the charity of your choice.
Key Information:
Location: Winkworth Royal Leamington Spa, Warwickshire, United Kingdom
Hours: 9am - 6pm, Monday to Friday, a degree of flexibility can be offered to a suitable applicant.
Salary: On application
This role is subject to a reference check.