Hi there! Thanks for stopping by our job ad.
We're London's largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We're a relatively new company to the market, but since establishment:
- We're the only broadband provider on the market offering residential speeds up to 3,000 Mbps.
- Our network covers over 1.3 million properties in London, which is more than one third of homes in the UK's capital city.
- We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London's biggest landlords.
- We have freely connected over 600 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.
We're proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we're looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.
Job purpose:
Working as a member of our Telesales team means becoming one of the faces of Community Fibre, you embody the brand and as such have one of the most important roles within the ever-expanding team. It is important to be able to effectively engage and work with both existing customers and new potential clients, as well as be part of a diverse and highly efficient team.
This role requires a highly motivated individual with a passion for technology and a real eye for a deal. As a challenger brand Community Fibre must think differently, always looking to rewrite the rulebook. We offer the best broadband products with the fastest speeds at the best prices with the best service - a winning combination.
Community Fibre may have big aspirations, but we are not a grey corporate giant, we are a young, dynamic and flexible team, keen to shake things up.
What you'll be doing:
- Day to day management of the telesales team
- Performance management of existing KPI's
- Build a reporting suite to help in decision making
- Effectively identifying issues with current processes to streamline and enhance
- Effective database management
- Customer expectation management
- High quality customer care
- Amending Agency Orders
- Dealing with enquires from our third party telesales agency
- Manging DWP and council free offers dialling data
The experience we're looking for you to bring:
- At least 3-year experience in managing a telesales team on inbound and outbound
- A passion for technology
- Have a strong eye for detail
- Self-motivated
- A high level of organisation
- Must be data centric and comfortable and inquisitive to use numbers to improve call handling, efficiencies and conversion rates
- A strong communicator both written and verbally
- Extremely organised
- Ability to prioritise work and manage time effectively
- Cool under pressure
- Self-motivated
Why join us:
- You get to work with some of the best technology in the market
- Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
- We all love time off whether that's going on an exotic holiday or a staycation, you'll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
- Birthday leave, our treat to you
- Keen cyclist, join our cycle to work scheme
- Flexible WFH policy
- Enjoy the perks of Vitality health
- You get to work with an amazing bunch of people
What happens next:
You've done your bit so sit back and relax, we will review your application and come back to you.
If we think you're not quite right for the role you have applied for but may be a better fit for another, we'll definitely let you know.
We are an Armed Forces friendly organisation.
We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.