Web Applications Support Analyst - £30K-£35K, Fully Remote.
The Company & Opportunity:
Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on 'Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/ handing over to the internal DevOps and Development teams, if required. Duties will include:
- Work within specified service level agreements and advise on implementation of new technologies.
- Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
- Good documentation of issues, requests, and solutions within the ITSM system.
- Contribute/ maintain the internal knowledge base & Identify process improvements.
Please Note: You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.
This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you).
Technical skills & experience for the Web Applications Support Analyst role:
- MUST HAVE a Minimum 2-3 years' experience in supporting Web Applications, Linux/Windows systems, networks, software installation, troubleshooting, bash scripting, with the ability to analyse system logs.
- Worked with Zendesk / ServiceNow ticket systems (or similar).
- Supporting 'Live Applications' Will be highly desirable (Not Essential)
- Knowledge/ understanding of networking.
- Support of on-premise, cloud and/or hybrid infrastructure environments.
- Familiarity/ Understanding or DevOps and Agile methodologies (Nice to have).
- Experience/ Understanding of SQL.
- Previous experience/ understanding of working in ITIL environments (Qualifications are a bonus).
The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum
Please apply now for more information on the role: Web Applications Support Analyst - Live Systems.