About the client
Our client is a leading global logistics provider. With services ranging from domestic and international express delivery, e-commerce shipping and fulfilment solutions, road, air and sea freight, to supply chain management, consumer retail services, technical support and more. They are looking for a Customer Service Executive.
The Customer Service Executive will be responsible for end-to-end control of all shipments coming into and out of the Road freight depot.
What's on offer for the Customer Service Executive
- Free parking
- 25 days holidays (plus bank holidays)
Duties & Responsibilities
The Customer Service Executive will have a number of duties, including:
- Manifest daily export trailers and send related pre-advice
- Update collection and delivery status in a timely manner.
- Responsible for web bookings.
- Monitor, chase and process all POD ensuring timely updating of internal system.
- Chase delivery agents for all outstanding POD.
- Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments.
- Customer Service - dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email
Skills & Experience
- Excellent customer service
- Deadline focused.
- Flexible, adaptable and quick to learn.
- Ability to work on own initiative.
- Excellent communication skills.
- Detail focused.
- Must be able to work well under pressure.
If you are interested in the Customer Service Executive position, please contact the office and request for Charlie