A leading BTR operator is looking for a Lettings Administrator to join their team at a busy residential development in Ilford London. Are you experienced in BTR or PBSA and passionate about delivering outstanding customer service? This role is ideal for someone who thrives in a fast paced environment and is focused on supporting rental performance while meeting high service standards.
The role:
- Conduct viewings to prospective tenants.
- Respond to and manage letting enquiries promptly and efficiently.
- Proactively seek opportunities to exceed residents' service expectations and enhance the customer experience.
- Support the monitoring and compliance of planned and reactive maintenance procedures.
- Comply with regular fire and health & safety standards.
About you:
- Highly organised with strong administrative skills and attention to detail.
- A collaborative team player, always willing to support your colleagues when needed.
- Confident working independently and managing your own workload
- Approaches tasks with a positive, can do attitude and a proactive mindset.
Requirements:
- Intermediate IT skills including Microsoft Office
- Clear and effective communication both written and verbal.
- Availability to work Saturdays and public holidays.
- Knowledge of YARDI property system would be advantageous.