Adecco are currently recruiting for a Customer Service Team Manager for a Local Authority in the South London area.
- Customer Service Team Manager
- Public Sector - Local Authority
- Full-time position
- Monday- Friday, 36 hours per week
- Temporary role - 4 months with likely extension. Possibility of temp to perm in the future.
- £20.57 per hour PAYE/ £27.96 per hour UMBRELLA
*This will be a fully office based role. You will be based at Bernard Weatherill House 5 days a week.
Purpose of The Role:
- To be responsible for and develop an excellent customer centric advisory and information service to visitors, telephone callers and on-line customers, ensuring speedy access to council and partner services whether through the contact centre or face to face.
- Lead, performance manage, develop and motivate a team of Customer Service Advisers, ensuring that they deliver excellent services which have the customer at the heart of everything.
- To ensure that all departmental policies and procedures are fully complied with.
- To improve existing customer access channels to include digital solutions, online solutions web-services.
- To extend customer engagement activities and social marketing to develop the Customer Relationship Management in meeting customer service needs.
- Work with all services to improve the customer experience through innovative and creative service improvements.
Qualifications/ Experience required:
- Experience of performance management and team management
- Ability to build effective working relationships and inspire the confidence of elected members, business people, decision makers, community leaders and local people.
- Ability to plan, manage and monitor work programmes, to organise own and team's workload, maintaining high quality delivery, and achieving set deadlines and targets.
- A proven ability to efficiently develop, lead and manage a Contact Service
- Ability to coach and mentor employees
- Experience of working in a Contact Centre environment
*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*
Why work with Adecco:
- Up to 37 days annual leave (including bank holidays)
- Support program with 24/7 helpline
- Eye care vouchers
- Competitive pension scheme
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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