Job Description: Mental Health Call Handler
Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Call Handler, you will be the essential first point of contact, playing a crucial role in ensuring patients and healthcare professionals receive the support they need promptly. Your responsibilities include:
- Engage and Support: Manage incoming calls from healthcare professionals and patients seeking mental health support.
- Accurate Documentation: Enter case details into our clinical system with precision.
- Safety and Patient Care: Follow our safety calling process meticulously.
- Timely Communication: Provide prompt, professional, and informed responses.
- Referral Management: Accurately enter referrals onto the patient database.
Additional Duties:
- Administrative Assistance: Assist with administrative tasks as required.
- Operational Support: Support the Shift Manager as needed.
What We Offer:
- Competitive Salary: Enhanced rates for evenings, weekends, and bank holidays.
- NHS Pension: Employer contributions at 23.7%.
- Generous Leave: 25 days annual leave plus 8 Bank Holidays, increasing with service.
- Annual Bonuses: Up to 3 bonuses per year.
- Training and Development: Paid training time and ongoing development opportunities.
- NHS Discount Scheme: Various discounts available.
- Cycle to Work Scheme: Promotes a healthier commute.
Who We're Looking For: We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion, and who are eager to contribute to BrisDoc's mission. Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous customer service experience is desirable.