Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a CUSTOMER ACCOUNT EXECUTIVE .
This role will support the set-up of new customer accounts, working in a team of approx. 6. The CUSTOMER ACCOUNT EXECUTIVE is a new role that has become available due to growth.
For the role of CUSTOMER ACCOUNT EXECUTIVE , you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the on-boarding process.
The CUSTOMER ACCOUNT EXECUTIVE is available immediately for the right person.
THE SALARY & BENEFITS
- Salary circa £25,000-£27,000 per annum, dependent on experience.
- Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
- Support & training from an experienced manager.
- Modern, polished offices
- 20 days holiday plus 8 bank holidays
- Government pension scheme
- Free on-site parking
THE JOB
The main duties included within the role of the CUSTOMER ACCOUNT EXECUTIVE , are:
- Providing quotations to new customers
- Completing the set up and on boarding of new customers
- Building strong working relationships with customer accounts
- Logging queries on the in-house system
- Handing new customers to the underwriting team in order to get them approved for set up
- Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
- Completing and sending out relevant documentation
- Chasing up any missing information/documents
- Ensuring that projects and support tickets are updated daily
- Generating reports when required
- Answering queries from the internal account management team
- Providing IT system training to new customers
- Escalating any underwriting queries to the management team