Retail Operations Manager

Retail Operations Manager - Glasgow SEC

• £37,000 per annum

• 5 out of 7 days per week

• Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)

• Aviva Digicare – Free annual healthcare check

• Exclusive Benefits & Wellbeing site (Perks at Work)

• Entertainment discounts – up to 55% off cinema tickets

• Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)

• Travel discounts – Discounts with holiday companies such as TUI and Expedia

• Shopping discounts – Save up to 15% at high street and online stores

• Meals on duty

• Vodaphone discounts

• Pension scheme and Life Assurance

• Employee Assistance Programme

• 23 days + BH's and an additional day off for your birthday

• 2 days additional leave, following return from Maternity leave during the first year back

• Competitive and supportive family benefits

• Day off for baby's 1st birthday

• Holiday purchase scheme

• On-going training & development and career pathways

• Professional subscriptions paid

• Financial wellbeing programme and preferred rates on salary finance products

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions – it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on ‘doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

About the Role:

We are seeking a Retail Operations Manager to oversee the the efficient and profitable operation of our Retail units within the Live department. This includes managing the sale of liquor and food across various outlets, ensuring compliance with all regulatory and safety standards, and enhancing the customer experience.

The role also involves overseeing retail operations during live events, coordinating staff, inventory, and logistics to meet event-specific demands. Ultimately, the Retail Operations Manager is responsible for driving sales, maintaining high service standards, and ensuring seamless retail operations during all live events.

Key Responsibilities:

• Oversee daily operations of food and liquor sales, ensuring smooth service across all retail units.
• Plan and manage retail operations for live events, coordinating staffing, inventory, and logistics.
• Lead, train, and supervise a customer-focused retail team, ensuring optimal staffing for events.
• Drive sales through pricing, promotions, and upselling to maximize revenue.
• Ensure compliance with health, safety, and liquor licensing regulations, conducting regular checks.
• Manage inventory control and coordinate with suppliers to maintain stock during events.
• Enhance customer service and continually improve the retail experience.
• Develop and manage budgets, control costs, and track financial performance.
• Build strong relationships with vendors and internal stakeholders.
• Identify opportunities for process improvements and innovative retail offerings.

About You:

• Proven retail operations management in high-traffic, event-driven environments
• Expertise in food and liquor sales, including licensing, health, and safety regulations
• Leadership skills to manage diverse teams in fast-paced settings
• Experience coordinating large-scale event operations (staffing, inventory, logistics)
• Strong customer focus and commitment to enhancing service standards
• Financial acumen in budgeting, sales forecasting, and profitability
• Excellent problem-solving and organizational skills for complex retail demands
• Strong communication and collaboration with cross-functional teams
• Adaptability and calmness under pressure in dynamic environments
• Strategic mindset to balance daily operations with long-term retail growth

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.