Fraud Investigator
Manchester/Hybrid
£30,000 - £34,0000
Barker Munro Recruitment is seeking an experienced Fraud Investigator to join this award-winning Insurance organisation.
You'll be working as part of a growing, innovative team, responsible for protecting the business and customers from the impact of fraud. You'll be investigating a caseload of suspected fraudulent claims, ranging from Low Velocity Impacts to Staged and Contrived collisions. We expect suitable applicants to have experience of handling fraudulent customer, third party damage and personal injury claims.
Working flexibly, you'll spend part of your time working from home, with part of the week in the office depending on your preferences. The initial 2 to 4 weeks will be office based until you are familiar with new systems and processes.
Job responsibilities:
- Carry out thorough investigations and gather evidence on suspected fraudulent claims for personal injury, vehicle damage and credit hire
- Conduct telephone interviews with customers as well as engaging external suppliers including accident investigators, motor engineers and panel solicitors
- Assessing evidence including intelligence, Police reports, medical records and engineering evidence to identify inconsistencies and determine the outcome
- Identifying cases of potential Fundamental Dishonesty, private prosecutions, or professional enabler involvement
- Provide advice and support to business areas with regard to potential fraud risks.
- Process payments on claims files as required and in accordance with authorities.
Experience & knowledge:
- Experience of handling fraudulent customer, third party damage and personal injury claims
- Proven track record in investigating both opportunistic and organised motor fraud
- Strong understanding of motor insurance fraud and the purpose of a Counter Fraud Team
- Strong understanding of the various indemnity levels and the subsequent impact that this may have on the claim/policy
- An understanding of Part 7 and Part 8 Proceedings
Skills & Qualifications:
- Strong communication skills, both verbal and written and negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems
- Excellent customer service skills
- Able to work on own initiative and as part of a team.
This organisation offers a very attractive benefits package and have an excellent reputation for being a First Class Employer.
If you would like to apply for this Fraud Investigator role, please send your CV to Barker Munro Recruitment by using the relevant links.