Your new company
International Logistics Organisation
Your new role
Reporting to the Operations Supervisor, the position is responsible for the delivery of customer service excellence in line with contractual requirements, such as arranging both import and export shipments in the most efficient and cost-effective manner, whilst achieving the required service levels. Dealing with all the required shipping documentation.
- Ensure accurate data is entered into shipping systems.
- Organising diplomatic consignments, ensuring strict compliance all required paperwork, including customs processes, invoicing and all other essential air, courier, road and ocean Import/export related documentation.
- Review all customer bookings and clearance instructions, ensuring these are understood and followed.
- Provide all relevant service providers with the required information for successful service delivery in line with contracted SLA's.
- Ensure all delivered instructions are clear, concise and are provided in the correct format.
- Communicate with all operations to ensure the accuracy of consignment delivery.
- Processing of diplomatic shipment using the operating systems.
- Manage in transit milestones for all diplomatic shipments by obtaining the latest status information, updating systems and monitor accordingly in line with SLA's through to delivery.
- In the event of a service failure identify the root cause and take appropriate action to address, ensuring the customer is kept fully informed.
- Deliver accurate costs within Shipping Sytems thus alleviating potential revenue variances. Raising sales invoices accurately within agreed KPI timescales.
- Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulations.
- Research and provide competitive quotations, providing "value for money" services to the customer
- Provide customer reports where required.
- Constantly consider initiatives which will enhance the customer experience and service excellence for the Customer
- Coordination with warehouse and transport teams to ensure error free handling of diplomatic material in line with contracted SLA's.
- Supporting accompanied diplomatic shipments out of hours.
- Control input and handling of customer complaints, issues, quality none compliance and operational irregularities with follow up and query resolution through the "Customer Relationship Management" (CRM) tools.
- Ensuring that service delivery is maintained to a high standard with complaints kept to a minimum.
- Regular communication with the overseas branches ensuring that all issues are dealt with in a timely manner.
- Communicate with the airlines and the integrators regarding any service issues, ensuring that issues are resolved within a minimum timescale
What you'll need to succeed
- Experience of dealing with airfreight, Sea Freight and /or courier documentation
- Customer facing experience
CANDIDATES WILL NEED TO GO THROUGH A SECURITY CLEARANCE PROCESS, SO YOU MUST BE EITHER A UK NATIONAL, OR HOLD A DUAL PASSPORT INCLUDING UK NATIONALITY
What you'll get in return
Salary up to £32,000
Based in Milton Keynes
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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