Are you experienced in the Luxury Travel Industry? Do you enjoy the buzz of working towards sales targets? Want to work for one of the leading Tour Operators in the UK? Then look no further!!
We are working with an extremely reputable Tour Operator, who are looking for an experienced Travel Advisor to join their team based the London Bridge area!
The role:
- Be a true seller and champion for all company products across the full portfolio and be able to accurately describe, promote and convert on any product a guest wishes to book at.
- Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved.
- Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
- Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible.
- Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered.
- Treat every interaction in a professional manner and yet done in a conversational, natural and warm manner.
- For each and every stay, understand the guest motivation for the trip and who they are travelling with. Tailor the conversation based on these and if the guest is brand new to the Brand/Product or if they are long term loyal fan.
- Working within provided guidelines suggest perks or enhance opportunities for our most loyal guests.
- Upsell- treat every reservation as an opportunity to enhance each and every guest stay by suggesting additional add ons such upgrades, transfers, experiences etc.
- Ensure our guest profiles are kept up to date and accurate as possible. Take ownership for each guest interacted with to capture all information and ensure it is entered correctly into the necessary systems. Identify duplicate profiles and flag for merging to ensure database is kept as clean as possible.
The Person:
- 1 - 2 years relevant experience within a similar role, Travel and hospitality preferable
- Working knowledge of MS Office
- Ability to follow instructions & work independently when required
- Excellent knowledge of computer reservation computer programs
- Strong problem-solving skills
- Detail oriented and highly organized
- Strong ability to manage time and prioritize tasks
- Strong sales and interpersonal skills
- Customer service skills
- Knowledge of the hotel / travel trade industry both in domestic and international sectors
- Computer literacy skills
The Package:
- A competitive salary + a generous commission scheme available
- Hybrid working - 3 days in the office, 2 days from home
- 35 hours a week, Monday - Friday + some weekend work
Interested?
Please click APPLY below or contact