Leading manufacturing company based in Shepperton require a Service Coordinator to join their busy team. Benefits include a salary up to £30,000 and 25 days holiday.
A Service Coordinator performs a variety of tasks to ensure a high standard of customer service delivered at all times, supporting the delivery of business objectives.
Key Responsibilities
- Take responsibility for all assigned tasks, reporting directly to Technical Service Manager
- Ensure all KPI's are met for assigned clients. Where failings are made, escalate to Technical Service Manager within 24 hours.
- Take responsibility for all assigned client enquiries including and not limited to F Gas sheets, critical spares etc
- Proactively booking in pre-planned maintenance visits with assigned clients
- Responsible for all repair works for assigned clients, upgrade from quote, ordering parts, and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients and suppliers.
- Review, amend where necessary and issue report sheets to clients in line with agreed SLA's.
- Raising customer Permits for Booking in of works
- Manage emergency call out requests, ensuring clients are kept always informed and that our 4-hour response guarantee is met. Retrospectively calculate and issue costs for emergency call outs and issue to clients.
- Take responsibility for urgent remedial quotes following emergency call outs.
- Proactive follow up of all remedial quotes.
- Review and send all quotes from Estimators, supporting with queries.
Minimum requirements:
- Fluent in English and possess strong communication skills.
- Experience in computer use – (Microsoft Suite)
- Full time role (8-5 / 8:30 – 5:30 Mon – Fri.)
- Self-motivated & a good team player
- Desired experience using Outlook, MS Excel and word.
- Desired experience in HVAC