- Job Type: Full-time
- Location: Basingstoke, Hampshire
- Salary: £28,000 to £35,000
We are seeking a proactive and detail-oriented Sales Support Assistant to join our clients team. Reporting to the Customer Support Manager, you will play a crucial role in ensuring our sales process is efficient, handling customer inquiries, and supporting operations related to spares, repairs, and services.
Day to Day of the role:
- Receive enquiries, create quotations, and process orders for spares, repairs, and service work.
- Manage general office and administration tasks.
- Handle the processing of invoices for spares, repairs, and service work.
- Assist the Customer Support Manager with general clerical work.
- Coordinate with other departments to ensure timely delivery of parts and services.
- Arrange collection and delivery of parts and machinery according to clients' needs.
- Support in planning and scheduling customer site visits with on-site Service Engineers, ensuring timely completion of service visit reports.
- Maintain up-to-date databases and other systems.
- Communicate directly with customers and suppliers, maintaining an ongoing dialogue.
- Develop a comprehensive understanding of our products and key components.
- Attend Sales and Operations meetings and contribute accordingly.
- Establish costs for repairs and determine pricing.
- Source parts and spares as needed.
Required Skills & Qualifications:
- Experience with CRM software such as Epicor, Goldmine, Quotewerks, ICAPS, and Drawing Viewers (AutoCAD / Inventor) is desirable.
- Excellent communication skills – both written and verbal.
- Proficiency in Word, Excel, with good numerical skills.
- Good attention to detail and capable of prioritising tasks independently.
- Excellent organisational skills and the ability to manage multiple enquiries simultaneously.
- Works well within a team environment.
- Previous experience in administrative or sales roles is beneficial.
- Previous experience in a small to medium-sized organisation is beneficial.
- Ability to multitask and work under pressure.
- Previous experience in an engineering customer service environment is desirable.
To apply for the Sales Support Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.