- Deadline Date: Monday 21 July 2025
- Location: Braine-l'Alleud, BELGIUM
- Required Start Date: 25 August 2025
Deadline Date:
Monday 21 July 2025
Requirement:
L3 Application Support
Location:
Braine-l'Alleud, BELGIUM
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed Rate:
95 EUR
Total Scope of the request (hours):
770
Required Start Date:
25 August 2025
Required Security Clearance:
NATO SECRET
Please do
NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.
Duties and Role:
Under the direction / guidance of the local NCIA Service Delivery Manager or the NCIA Service Area Owner, the following activities will be supported:
Containerization and Kubernetes
- Implement and manage Kubernetes environment that run in private cloud environments
Cloud Configuration (Azure, AWS)
- Configure CI/CD Pipelines
- Manage EntraID Groups and Roles
- Manage and configure different Cloud components
COTS End-User Support:
- Provide third-level support for end-user queries.
- Troubleshoot and resolve software issues, ensuring minimal disruption to users.
- Troubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution.
Incident Logging and Tracking:
- Log and track support incidents using the helpdesk ticketing system.
- Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
Escalation:
- a) Escalate complex issues to vendor support or appropriate teams when necessary.
- b) Follow up on escalated issues to ensure timely resolution and user satisfaction.
Knowledge Base Management:
- Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.
- Share knowledge and best practices with team members to improve overall service quality.
Technical:
- Controlling, managing and providing access to the restricted areas managed by the business area.
- Ensuring the proper functionality and security of software and hardware managed by the NBAC.
- Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications.
- Providing support to NBAC team for security approval and accreditation of software applications and CIS.
- Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services.
Communication and Collaboration:
- Communicate effectively with users to understand their issues and provide clear instructions.
- Collaborate with IT teams to resolve issues and improve service delivery
Requirements:
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
The consultancy support for this work requires an experienced Service Engineer (L3 Support) with the following qualifications:
Technical Proficiency:
- Deep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads.
- Expert knowledge of Linux server infrastructure, Windows server infrastructure and Active Directory.
- Expert knowledge of Microsoft SQL Server 2016-2022 and IIS based web servers.
- Expert knowledge of networking infrastructure.
- Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.
- Expert knowledge of PKI.
- Expert knowledge and experience in state-of-the-art technologies, relevant to software engineering: Technologies and standards (at least 4 of them): HTML5, REST&Web Services, XML, HTTP, SQL, Visual Basic for Applications;
- Expert knowledge and experience in Identity Management (OAuth, OIDC, SAML2) application integration;
- Expert knowledge and experience in Application server technologies and Relational data base management systems;
- Expert knowledge and experience in Programming languages and platforms - .NET/C#, JAVA, JavaScript;
- Expert knowledge and experience in Task automation through scripting in both Windows and Linux.
- Deep understanding of security constraints and requirements in CIS.
- Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards.
- Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint.
- Experience and good knowledge of the following COTS technology: GENPACT Sequence Kinetics or Sequence Cora; CITI Manage ID; Atlassian products (Jira, Jira Service Management, Confluence) Wolters Kluwer TeamMate
- Experience in human resource (HR) IT applications related to personnel, posts, organisations, identity management and badges;
- Very good knowledge and at least two years experience in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non-
- functional requirements for Operations & Maintenance); SW change management and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools.
- Knowledge of NATO HR processes