Our client based in Wellingborough is looking for an E-Commerce Commercial Manager.
JOB TITLE: E-CommerceCommercial Manager
REPORT TO: General Manager
OVERVIEW OF ROLE:
This is a challenging, varied cross functional business opportunity to join this ever-growing business in the role of: E-Commerce Commercial Manager.
You will be a professional candidate that is driven, self-motivated, and has a positive 'can-do' attitude. Previous experience working in an E-Commerce Commercial environment is essential with the ability to develop strong relationships and assist in the running of the business operation.
You will be involved in all Companies activities including:
Business Development/Sales
Purchasing
Digital
Internal Sales Process
Marketing
Operations
RESPONSIBILITIES:
Business Development/Sales:
- Identifying new business opportunities, including new markets and new clients
- Develop trust relationships with a portfolio of clients to ensure they do not turn to competition
- Creating strategies to successfully reach new business opportunities
- Building relationships with new clients, gauging their needs and developing proposals to address these needs
- Maintaining and developing relationships with current clients
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Stay on top of customer accounts, making sure they receive services that are within their budget and meet their needs
- Pricing/generating quotes for new sales
- Creating sales forecasts and actively working towards reaching them
- Possessing a strong understanding of the company's products, the competition in the industry and positioning
- Develop sales strategies alongside the General Manger to deliver on business growth
- Ensure the correct products and services are delivered to customers in a timely manner
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Purchasing:
- Identifying any products/services to be purchased
- Verifying the key suppliers for each procurement
- Monitoring and forecasting inventory, determining purchasing needs and identify costs
- Establishing quality control and ensuring that bought stock meets company standards
- Managing procurement budget and preparing cost estimates
- Compiling and maintaining purchase records, supplier databases and procurement contracts
Internal Sales Process:
- Management of enquiries.
- Responding to customer's enquiries via telephone/email
- Quotes to be created and recorded properly and sent out to clients.
- Keeping the ACT database up to date with accurate information
- Proactively following up on quotes sent to customers
- Complete all necessary paperwork
Website:
- Ensuring the website is accurately displaying product information
- Create, upload and update product listings if required
- Ensuring product listings are fully optimised to increase sales.
- Anticipating stock demands based on current and future business functions.
- Other ad-hoc ecommerce duties identified for the smooth running of the operation
CANDIDATE SPECIFICATION:
- 5 years + proven experience in commercial management/business development/sales - (product rather than service)
- Proven experience in providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
- Ability in problem-solving and negotiation
- IT Literate with strong digital skills
- Quick to learn new software and utilise within job role
- Commercially aware
- Excellent attention to detail with the ability to prioritise
- Educated to the Graduate standard
- Driven and motivated with the ability to use own initiative and meet targets
- Confident communicator with the ability to interact on all levels
- Must live within 30-45 minutes of office location
HOURS OF WORK: 8.30 - 5.00pm Monday - Friday, 30 minutes for lunch
SALARY: 40,000 - 50,000
HOLIDAY: 20 days holiday plus bank holidays
BENEFITS:
Pension (company/employee contributes 4%)