Liaison Clerk
Salary is £26,000 - £27,000 dependent on experience
Monday to Friday, 9am-5pm
Tate Recruitment are supporting a client in Hemel Hempstead with the recruitment of a Liaison Clerk.
This vital role serves as the bridge between the medical and administrative functions of the organisation and is the main point of contact for patients. The Liaison Clerk works closely with colleagues to provide a
first-class service to all patients and visitors, ensuring their experience is welcoming, informative and seamless.
Key Responsibilities:
Patient and Visitor Interaction:
- Welcome incoming patients and visitors.
- Register new patients and ensure their questionnaires are completed correctly upon arrival.
- Complete the visitor book and manage guest passes.
Communication:
- Answer incoming telephone calls and manage the email inbox.
- Respond to general inquiries and book patient appointments.
- Liaise with medical staff to obtain answers to specific patient queries.
Administrative Duties:
- Send out new patient packs in advance of their first appointment, including confirmation of appointment time and date.
- Generate estimates detailing recommendations and ensure all estimates are sent out to patients with relevant information.
- Discuss and explain treatment options and manage patient expectations.
Skills and Experience Required:
- Excellent verbal and written communication skills.
- Ability to work efficiently and effectively under deadline pressure.
- Strong attention to detail.
- Self-motivation and the ability to work independently with little or no supervision.
- Very good organisational and customer service skills.
- Ability to convey complex information clearly and concisely.
- Good computer literacy.
- Ability to maintain confidentiality and use discretion in matters pertaining to highly sensitive subjects.
About You: You should be a welcoming and calm individual who can explain investigation and treatment recommendations with clarity and compassion, with the ability to remain composed under pressure and possess a friendly demeanour that puts patients at ease. You must have excellent organisational skills and attention to detail, to ensure that administrative tasks are completed efficiently and accurately.
If you are passionate about providing exceptional service and have the skills and experience this client is looking for, then Tate would love to hear from you.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.