Position: Retail Operations Manager
Salary: £37,000 per annum
Location: Based on site at Scottish Event Campus (SEC)
About the Role:
We are seeking a Retail Operations Manager to oversee the the efficient and profitable operation of our Retail units within the Live department. This includes managing the sale of liquor and food across various outlets, ensuring compliance with all regulatory and safety standards, and enhancing the customer experience.
The role also involves overseeing retail operations during live events, coordinating staff, inventory, and logistics to meet event-specific demands. Ultimately, the Retail Operations Manager is responsible for driving sales, maintaining high service standards, and ensuring seamless retail operations during all live events.
Key Responsibilities:
- Oversee daily operations of food and liquor sales, ensuring smooth service across all retail units.
- Plan and manage retail operations for live events, coordinating staffing, inventory, and logistics.
- Lead, train, and supervise a customer-focused retail team, ensuring optimal staffing for events.
- Drive sales through pricing, promotions, and upselling to maximize revenue.
- Ensure compliance with health, safety, and liquor licensing regulations, conducting regular checks.
- Manage inventory control and coordinate with suppliers to maintain stock during events.
- Enhance customer service and continually improve the retail experience.
- Develop and manage budgets, control costs, and track financial performance.
- Build strong relationships with vendors and internal stakeholders.
- Identify opportunities for process improvements and innovative retail offerings.
About You:
- Proven retail operations management in high-traffic, event-driven environments
- Expertise in food and liquor sales, including licensing, health, and safety regulations
- Leadership skills to manage diverse teams in fast-paced settings
- Experience coordinating large-scale event operations (staffing, inventory, logistics)
- Strong customer focus and commitment to enhancing service standards
- Financial acumen in budgeting, sales forecasting, and profitability
- Excellent problem-solving and organizational skills for complex retail demands
- Strong communication and collaboration with cross-functional teams
- Adaptability and calmness under pressure in dynamic environments
- Strategic mindset to balance daily operations with long-term retail growth
Remuneration:
- £37,000 per annum
- 5 out of 7 days per week
- Family Medicash Healthcare, including dental, optical and therapy treatments
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for babies 1st birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
- Free parking
Why Join Us?
Levy UK & Ireland is proud to be at the heart of world-class hospitality, working with some of the most celebrated venues globally. At the Scottish Event Campus, you will lead a vibrant team responsible for delivering unforgettable experiences in a truly iconic setting. With a focus on sustainability, wellbeing, and culinary excellence, we believe that great food and hospitality make great events.