Customer Service Advisor
- Contract: Permanent, Full-time
- Location: Sheffield
- Salary: £24,000 per annum
We are committed to delivering exceptional customer experiences and building lasting relationships with our clients. We are seeking a dedicated and enthusiastic individual to become an integral part of our dynamic team in Sheffield.
Day to Day of the role:
- Handle inbound and outbound calls with professionalism and courtesy.
- Address customer enquiries, concerns, and complaints efficiently and effectively.
- Provide accurate information about our products and services to customers.
- Resolve customer issues promptly and escalate to relevant departments when necessary.
- Maintain detailed and accurate records of customer interactions.
- Meet performance targets and contribute to team goals.
- Continuously update knowledge of company products, services, and policies to provide the best support.
Required Skills & Qualifications:
- Previous experience in a customer service role, preferably in a call centre environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and keen attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in using computer systems and software applications.
- A positive attitude and the ability to work well as part of a team.
Benefits:
- Comprehensive training program to ensure you are well-prepared for the role.
- Opportunities for career growth and development within the company.
- A supportive and inclusive work environment that values each team member.
- Competitive salary and benefits package, including health insurance, paid time off, and retirement plans.
- Flexible working hours to help maintain work-life balance.
- A comfortable and welcoming office environment to enhance your work experience.