Town centre based with no parking - purely office based
This is a newly created role working for our successful Legal Client based in Reading Town Centre as a Customer Service Executive. Part time may also be considered. Our client is seeking a candidate with strong customer service skills to take the first enquiries for the Probate, Wills and Trusts team. We are seeking candidates with proven customer service skills.
Your role:
- Be a first point of contact for new client enquiries, via telephone and email, and provide an excellent first impression .
- Filter new enquiries and allocate them to appropriate members of the team, across the various locations.
- Follow up on all new enquiries and coordinate with colleagues in the team to ensure that all enquiries are dealt with promptly and professionally, with the aim of converting a high proportion into new instructions.
- Record all new enquiries in a database, for management and monitoring purposes.
- Work in conjunction with the Department Manager and Director of Marketing and Business Development to help continue to improve the team's handling and conversion of new enquiries.
The successful candidate will:
- Have excellent written and verbal communication skills and experience in a customer/client facing role.
- Have excellent written and verbal communication skills and experience in a customer/client facing role.
- A background in a law or professional services firm (including as a legal secretary or similar), marketing or customer services is desirable but not essential.
- Have experience of working with a practice management system or large database, email and telephone and MS Office, particularly MS Excel.
- A good team player, with a willingness to offer support to others.
- Enthusiastic, flexible and efficient with a helpful and friendly manner when dealing with clients and colleagues.
Benefits:
- Discretionary bonus scheme
- Up to 25 days annual leave
- Pension scheme
- Private medical insurance or healthcare cashback plan (can be extended for family)
- Professional qualifications, memberships and subscriptions
- Season ticket loan
- Quarterly staff awards and long service awards after five years
- Regular wellbeing weeks and a programme of social events
- An extra day's annual leave to give back through volunteering
- Staff introduction reward scheme