Role: Change & Communications Manager
Duration: 6 x Months
Location: REMOTE
Salary: £94,430 (with benefits (pension, healthcare, gym membership and more)
Job Purpose
The Knowledge Management (KM) Change & Comms Manager works closely with key stakeholders to lead the design, development and delivery of change management initiatives for knowledge management solutions. These aim at creating, sharing and effectively using the knowledge and information of the organisation. As such, the Change & Comms Manager excels at influencing and communicating with stakeholders at all levels and equipping them to ensure successful adoption and engagement throughout business transformations.
Major Accountabilities
Stakeholder management
- Develop and own relationships with key stakeholders, including senior colleagues and customers.
- Think strategically about stakeholder management: identify, prioritize, understand and align stakeholders; pro-actively manage or pre-empt conflict; effectively influence toward positive outcomes.
- Understand and learn how to operate within the prevailing cultures around the business, creating internal partnerships, fostering collaboration and recommending strategies that fit the culture and business model.
Change management
- Lead, drive and deliver change management and communication strategies in collaboration with customers and vendors to enable successful awareness and adoption of knowledge management solutions.
- Develop and manage Communities of Practice to foster a KM culture within the business.
Define and measure KPIs to quantify change adoption and impact, and evolve change strategies and plans in line with business needs.
- Use a combination of storytelling, strategic thinking and data-driven insights to recommend actions and influence customer behaviour.
- Responsible for creating change deliverables (including training plans and materials, business cases, communications and comms plans, etc.) and delivering associated activities (workshops, trainings, presentations, newsletters).
- Act as change management expert for knowledge management, keep up-to-date on industry best practices, and proactively incorporate new approaches and learnings into KM projects.
Project ownership
- Manage ambiguity, take ownership of engagements and act proactively around strategy, ongoing delivery and continuous improvement with a focus on customer satisfaction and business value-add.
- Plan and organize work with customers and within the delivery teams.
- Own deliverable quality and timeliness; track and report on progress; monitor, manage and raise risks appropriately.
Impact on the organisation
- Role required to deliver KM solutions from the NKC.
Ideal Background
Education (minimum/desirable)
- Bachelor's degree in Organisational Development, Human Resources, Communications, or related.
- Master's degree a plus.
- Change Management certification a plus.
Experience
- 10+ years of experience leading and delivering change management in a knowledge management or business consulting context.
- Change management and communications experience with internal enterprise customers required.
- Ability to communicate complex ideas simply and visually required.
- Experience working in multinational, multicultural environments required.
- Experience with graphics design