Administrator
Manchester City based
5 days per week in office
Monday - Friday, 37.5 hours
Join our client, an industry-leading EAP and OH provider, and help support over 13 million lives across the UK & Ireland. With substantial financial backing for expansion and development, this is a unique career advancement opportunity.
The Role:
As a Case Management Administrator, you will ensure high levels of professionalism behind the scenes of the clinical operations. Your responsibilities include managing counselling cases, ensuring compliance, and maintaining accurate records. You will mentor affiliates, process additional session requests, and handle sensitive information discreetly.
Day-to-Day Responsibilities:
- Match counselling cases within 24 hours and confirm sessions within 12 hours
- Maintain accurate records and update databases
- Process and manage additional session requests
- Adhere to individual and team KPIs
- Handle departmental enquiries and phone calls
What You Bring:
- Excellent communication and customer service skills
- Self-sufficiency, innovation, and drive
- Ability to work independently or as part of a team
- Proficiency in MS Office (Word, Excel, PowerPoint)
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