With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility?.
Role Summary and Purpose
This role will report to the Regional Facilities Manager
Working in a corporate environment representing the Arch Insurance Group brand as the first point of contact for the Manchester office. You will be expected to provide excellent front of house reception service to any internal and external visitors.
This role will also be responsible for Facilities Management for the entire office liaising with the Central facilities team in London.
A proactive and flexible approach is required in order to complete work accurately and efficiently.
Key Tasks and Responsibilities
Skills / Competencies
the first point of contact to meet & greet Arch Insurance Group visitors to the Manchester Operational Centre both physically and by phone.
-
Responsible for organising incoming post to the relevant functions within the office & co-ordinate couriers and taxis.
-
Ensure robust process is in place for notification of any visitors and key contacts.
-
Support any requests for BCP assistance & co-ordination of any plans.
-
Management of meeting room bookings
-
Liaise with the different functions to ensure stationery and any other stock levels are maintained.
-
Create and maintain the Reception & Office Manual
-
Provide support to the Facilities team as key point of contact for the Manchester site, and with guidance from the FM team assist with:
-
the issuing and implementation of controls for access cards, monitor and review access levels.
-
catering / function requests
-
Health & Safety: maintain appropriate records (ie. Fire Risk Assessments, First Aid Certification and regulatory checks). Ensure all new joiners receive manual handling/DSE link and escalate any DSE requirements. Maintaining the accident book at reception
-
staff restacks and office moves
-
scheduling handyman services and ensuring repairs are carried out in a timely manner and to a high standard
-
coordinating vendors (ie cleaning etc)
-
Excellent communication skills.
-
Good understanding of Microsoft packages ie; Word, Outlook, PowerPoint & Excel.
-
Ability to work effectively and collaboratively with others both internally and externally without supervision.
-
Accuracy and attention to detail.
-
Excellent organisation skills with ability to work to deadlines
-
Flexible approach and ability to recognise and adapt to changing business requirements.
Qualifications
- Educated to GCSE level 4 or equivalent
- Working knowledge of Microsoft Word, Excel and Access
Experience
- Professional receptionist skill with experience in a corporate business.
- You will be required to be based in the Office 5 days per week 9-5 Monday- Friday